General Information
Please contact mail@conferencedesign.com.au if you have questions about participating in the festival as an online delegate.
2024 Online Attendee Guide
Log-in link for the OnAIR Portal
Attendees who have completed registration and payment will receive a personalised link via email at least one week before the event.
If you don’t see the email, please check your junk folder.
Should you not receive the email within five days of the event, kindly contact mail@conferencedesign.com.au for assistance in resending it.
Registration
Check the Buy Tickets page for online registration details and terms. Payments must be received by Conference Design before receiving the OnAIR portal link.
Time zone
Program times are listed in the festival’s local time zone.
You can change the time zone in the OnAIR portal, so that session times reflect your time zone.
Session Recordings
Session recordings will be made available via the OnAIR portal by 1 November 2025 and remain open for six months for on-demand viewing until 30 April 2026.
Delegates will be notified by email when the recordings are available.
Discussion Forums & Q&A
The OnAIR platform provides Discussion Forum and Live Q&A functions, allowing delegates to interact with each other.
During sessions, questions submitted by attendees are read out by the session chair for response by the presenters.
The Discussion Forum facilitates text-based communication among all attendees throughout the event.
Live Support
Live support will be accessible during the festival hours for online delegates. Please note that the support provided is general in nature.
For attendees using work devices, ensure IT approval for streaming platform access to bypass workplace firewalls, as live support is unable to assist with firewall or security settings.
Meeting Hub
Utilise the meeting hub for attendee communication, including live chat, calls, scheduling meetings, sending messages, and making notes.
Contact details and notes can be exported via the Export Tool for convenience.
Online Exhibition
The OnAIR portal will feature a sponsor and exhibitor listing that is available anytime the portal is open.
Attendees can view company profiles, marketing materials, and videos.
Online Social Program
The festival does not feature scheduled social events for online attendees.
We recommend connecting with fellow festival participants through the meeting hub for networking opportunities.
System Access Requirements
If participating in the festival from the workplace, attendees will need to ensure that their firewall does not block access to the streaming platforms.
Attendees are responsible for checking access with their IT department as early as possible as it may take a few days or weeks for your request to be processed.
Below is a list of all the streaming platforms that will be used during the festival.
IT departments will need to allow these programs to enable access to the festival.
OnAIR portal
The OnAIR portal has other domains that should remain unblocked to help prevent connection problems. These are the minimum firewall access requirements and Wowza recommendations:
- *.video.wowza.com
- cdesign.eventsair.com
- azurewebsites.net
- cdn3.wowza.com
- endpoint.twilio.com
- eventsair.com
- eventsairmobileaueprod.table.core.windows.net
- *.flowplayer.com
- global.vss.twilio.com
- gstatic.com
- *.lwcdn.com
- *.millicast.com
- mobile-endpoint.twilio.com
- msecdn.net
- onairprod.azurewebsites.net
- onairprod.queue.core.windows.net
- opentok.com
- portalapp.cdesign.eventsair.com
- sdkgw.us1.twilio.com
- tokbox.com
- twilio.com
- vonage.com
- windows.net
- *.wowza.com
- cachefly.net
AirCast
- livefeed.aircastcdn.com
- studio.aircastcdn.com
- hls.aircastcdn.com
- live.aircastcdn.com
Vonage
- https://prov.vonage.com
- https://ztp.polycom.com
- https://provisioning.e-connecting.net
Vimeo
- player.vimeo.com/log
- player.vimeo.com/crossdomain.xml
- av.vimeo.com/crossdomain.xml
- vimeocdn.com/p/2.1.18/js/player.js
- vimeocdn.com
- vimeocdn.com/p/2.1.18/css/player.css
- player.vimeo.com/play_redirect
- player.vimeo.com/video/<VIDEO_ID>
Twilio
The IP addresses used for Twilio REST APIs are highly dynamic, and span a large range, so it’s impractical to list each of them. Instead we recommend you allow all outbound HTTPS traffic to any *.twilio.com subdomain.
Before the festival
- Log into the OnAIR portal to check for any issues well before the festival.
- Attendee login details are personalised and cannot be shared.
On the day of the festival
- Before joining, it’s a good idea for attendees to test their microphone and camera to ensure they are working properly.
- Log in 15 minutes before the start of the first session.
- Close additional browser tabs, turn off and close any unused applications.
- Have a personal device on standby in case of difficulty accessing the festival from a work device.
- Do not use the back arrow on the browser when logged into the OnAIR portal – you will be logged out of the system. Instead select ‘back to timeline’.
- If attendees experience issues connecting to the OnAIR portal, they should use a mobile data hotspot or participate from a private (home) network.
Browser
Google Chrome is the recommended browser for accessing the OnAIR portal.
It is recommended that attendees download and install the Google Chrome browser to their computer or laptop well before the festival.
Camera and Microphone Settings
In the OnAIR portal, attendee cameras and microphones are not active during presentations however these can be used in the Meeting Hub.
When logging into the OnAIR portal, the platform will check attendee settings and prompt to allow their microphone and camera use before entering.
If needed, attendees can adjust your microphone and webcam settings by clicking on the camera or microphone icon in the address bar. This allows attendees to change devices, adjust volume levels, or toggle settings as necessary.
Check Extensions in Google Chrome
To check for extensions in Google Chrome, click on the three-dot menu in the top-right corner, then select “More tools” > “Extensions.”
Review and manage extensions to optimise browser performance, security, and privacy when using the OnAIR portal.
Allow Blocked Cookies
To allow blocked cookies in Google Chrome, click on the three-dot menu in the top-right corner, then select “Settings.” From there, navigate to “Privacy and security” > “Cookies and other site data” and toggle the option to allow cookies.
Software Requirements
Attendees do not need to download specific software to participate in the festival.
OnAIR is designed to be accessed using a desktop computer or laptop with Google Chrome as the internet browser.
Clear Browser Cache
Open the page inspector in your browser by right-clicking on the page and selecting inspect or by pressing F12.
Right-click on the refresh button, found to the left of the URL bar, and select Empty Cache and Hard Reload.
Refresh OnAIR Portal Data
This is generally one of the first steps you should follow if you are experiencing technical difficulties.
Refresh Data is located under the attendee profile at the top right of the OnAIR Portal dashboard.
Disable Sound Devices
To disable other sound devices on a computer or laptop, access the “Sound” settings through the Control Panel or System Preferences.
Inside the sound settings, locate the list of audio devices and select the one you want to disable.
This can be useful when you want to ensure that audio output or input is directed only through a specific device, such as a headset or external speakers, for better audio quality or privacy.
Finally, right-click on the chosen device and select “Disable” or use the provided option to deactivate it.
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