Deepak Puri


CEO, Intellificial

Deepak has 27+ years of international IT and Telcom experience. He has delivered high-value consulting engagements and transformation projects for Tier 1 Australian clients (such as Telstra, Lendlease, David Jones and ANZ Bank). Since 2016, Deepak has been leading and growing Intellificial (as owner founder / CEO). CRN has recognised Intellificial as the fastest growing IT company (as CRN Fast 50) in 2020. Before leading Intellificial, Deepak has effectively led Quality Assurance and Testing practices for Wipro, PwC, Mphasis, Pactera, etc. Deepak has built and led Telecom operators / ISP business in India at the start of his career.

Deepak has a Diploma in Management from Manchester Business School, UK, Master of Computer Science and Technology from IIT-Roorkee, India and Bachelor of Engineering from MITS, Gwalior, India.

Presentation: Business Analysts – at the Helm of Citizen Developer Revolution

Almost every industry now has a technology footprint. With the availability of simpler and cost-effective technology platforms, onboarding a new technology has become simpler and cost-effective today. These trends are disrupting the way organisations conduct their business. Automation has become a significant component of digital transformation and a critical factor in bringing in ROI and improving overall productivity.

The real challenge is – there is a shortage of skilled programmers. The number of traditional Java or .Net developers simply cannot keep pace with the enterprise needs for automation. Moreover, a report by Gartner on emerging risks listed talent shortage among the top five emerging risks in the second half of 2018. The problem has further worsened during the pandemic.

The solution is – low-code/no-code platforms that can enable everyone to participate in the automation journey. The business users should themselves be able to create their automations. And feel empowered without less dependence on the IT department. “Citizen Developers” are the business users who can use low-code/no-code platforms to automate some of their processes. Citizen Developers today play a significant role in accelerating the digital transformation.

Business analysts are uniquely equipped to transition into a citizen developer role. Their domain expertise, understanding of the technical process, and business level view make them ideal citizen developers. They have the knowledge to identify business gaps, promote innovation, and help design applications that enable business transformation using low-code development technologies. The business analysts are in an excellent position to gain as citizen developers.