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Branch Chair | IIBA Adelaide & Portfolio Business Analyst | HAMBSWith a passion for business analysis and experience across differing industries and organisations, Evan is an enthusiastic voice for the practice within South Australia. Volunteering in the role of Chairperson of the Adelaide IIBA Branch, he demonstrates the value of the business analysis capability throughout South Australian organisations. |
Presentation: Extending Empathy
Empathy in Business Analysis is a concept that is widely spoken about, inconsistently understood, and too often, narrowly focussed on customers or end users. While empathy for our customers and end users is an important contributor to our success, extending empathy beyond them increases the value we can deliver.
Evan will help you understand what empathy is, why it is important, when it warrants your focus, and how a continuous improvement mindset can boost your empathy skills.
Become a more successful team member by modelling the empathy you want to see from others and improve the way your team operates.
