Naomi Pollock

Naomi Pollock

Position: Business Analyst
Company: Latitude Financial Services

Naomi is a certified BA & Scrum Master, who is skilled in blending IT delivery, business writing and facilitation to create great organisational and team outcomes. Naomi believes in the value of everyday Agile principles, gender-diverse teams and the all-round amazingness of IT people. Naomi’s blended education in Arts, Business and Counselling means she loves exploring how the power of words and human interactions transform the purely technical into ideas, solutions and ways of working that persuade. inform, inspire and unite.

Presentation: Communicate For Outcomes (starting with the humble email)

  • Ever go to the trouble of explaining something in writing, only to have it misunderstood?
  • Ever struggle to get the responses you want via email?
  • Ever had a challenging colleague or client that required ‘handle with care’ comms?

Agile is continuously redefining written comms, and means that face-to-face communication is often the quickest and best way to get things done.  And yet, we, as Business Analysts, know that effective emails and quality documentation are still necessary parts of our work. If you answered yes to any of the above, please accept this invitation to join me for a session on delivering clear written comms that generate respect and action from your audience.

Learn how to:

  • Amp up the power of your written message using a few simple techniques;
  • Write clearly to persuade, influence and generate results;
  • Hose down (and don’t accidentally start) emotive exchanges; and
  • Build your personal brand with clear cut through and just enough grammar and punctuation.

Bonus Netiquette Essentials segment (because we know you want more).

BABOK V3 Alignment: Chapter 4: Elicitation and Collaboration