Yvonne Bishop
Yvonne Bishop is a seasoned Principal Consultant with a remarkable career spanning over two decades, marked by her unwavering dedication to business transformation and customer-centric design. Her expertise lies in reshaping business functions and the essential capabilities required to drive future service delivery in digitally transformed organisations.
Yvonne boasts a wealth of experience in defining and designing forward-thinking business capabilities that prioritise customer centricity while optimising operational efficiency. Her exceptional leadership skills have enabled her to assemble and manage cross-functional teams adept at discovery, analysis, design, and delivery, facilitating the transition from labour-intensive, manual operations to automated, data-driven, and knowledge-enabled processes.
A champion of strengths-based leadership, Yvonne has consistently fostered high-performing teams, nurtured talent, and enhanced workforce capabilities. Her innovative approach to organisational change, exemplified by her work in Health and Identity transformation programs, involves the cultivation of emerging talent and the infusion of new skills essential for managing and adapting to digitally transformed enterprises.
Yvonne’s expertise encompasses various domains, including service delivery transformations, contract and payment management transformations, information and knowledge management transformations, program and project leadership, business analysis, customer-centric design, and more.
One standout example of her work is designing future state Health Sector Agreement and Payment capability for Te Whatu Ora – Health New Zealand, Yvonne led analysis and design teams to develop comprehensive business and service capability blueprints to guide the build, configuration, and implementation of new technology. This work also established integrated business knowledge management capability to clarify what is happening ‘under the hood’ and enable business assurance to run, and agility to change, their digitally transformed business quickly and with confidence.
Wellington Panelist: Closing panel: Business Analysis as a Key Enabler for Nimble Organisations
Explore the concept of “Nimble” at our Closing Panel, where leading experts will discuss the Why, What and How of Nimble and Business Analysis. Defined by IIBA as the “Scalable Capability to Sense and Respond to Change with Speed and Precision,” nimbleness highlights what organisations need to stay on top of things.
We’ll discuss
– what it means to be a Nimble organisation and why you probably want to become one;
– how Business Analysis can enable organisations to become more Nimble by carefully designing more Nimble business and information systems;
– why and how a modern Business Analysis approach needs to be more Nimble itself;
– what this means for “the Nimble Business Analysis Professional.”
Join our Panel and share your thoughts, questions and experiences in this lively discussion!