STRATEGIC ADVISOR & SENIOR CONSULTANT | ITSM HUB
Malini Jayaganesh
Malini Jayaganesh helps individuals and teams thrive by building the skills and confidence needed to adapt, collaborate, and achieve amazing outcomes. She works with global organisations across sectors and is a multi-award-winning coach and international speaker known for translating practical insight into measurable impact. Her work blends real-world experience with a focus on people-centred, value-focussed change.
Perth Presentation: Details coming soon!
Melbourne Workshop: Lead the Thinking: From Insight to Impact
Analytical thinking has been identified as the top skill in the World Economic Forum’s Future of Jobs Report 2025, with creative thinking close behind. These are not simply nice-to-haves; they are core to business analysis, and fundamental to how business analysis professionals help teams and stakeholders make sense of complexity, evaluate options, and move forward with clarity.
In this highly interactive session, you will participate in a hands-on exercise (red “friendly competition!” that draws from human-centered practices to unlock insights and energise action. Working in small teams, you will explore practical, engaging techniques that help you, and the people you work with, think more clearly, creatively, and collaboratively. Along the way, we will touch on how AI tools can be used to amplify insight and accelerate action when applied thoughtfully.
This is a learning-by-doing experience designed to stretch your thinking and build your ability to facilitate others through complex challenges and guide them toward purposeful next steps.
Key Takeaways:
• Apply structured, engaging methods to untangle complex problems
• Practice facilitating analytical and creative thinking in others
• Build confidence in facilitating conversations that lead to better outcomes
• Walk away energised, with tools you can use immediately
Who Should Attend:
Business analysts at all levels who want to sharpen their thinking, strengthen their influence, and facilitate more impactful collaboration.