CHANGE LEAD | DEPARTMENT FOR HUMAN SERVICES
Yvette Carlsson
An accomplished change and transformation leader, Yvette Carlsson brings nearly three decades of experience across South Australian government, spanning human services, health, water management, procurement and ICT. Known for leading complex, high-impact programs, she specialises in embedding practical change management frameworks, integrating business and technology, and guiding organisations through reform that actually sticks. With a talent for making the complex accessible, she combines strategic insight with hands-on delivery and a strong focus on people, capability and outcomes. A trusted advisor to executives and program leaders alike, she is recognised for her authenticity, sharp questioning, and ability to turn uncertainty into momentum.
Workshop: The Games People Play: The human dimensions to Business Analysis and Change Management
Why the heck don’t people just say what they mean?
This interactive session will explore:
- The ways in which people impact project outcomes while they play concurrent “games”
- The game plan that Business Analysts and Change Managers employ to get to the bottom of what’s really going on, roll the dice, and move forward through the game to a winning outcome.
Yvette Carlsson and Ben McDonnell will take participants through a game of Snakes & Ladders, identifying the human impacts that lift us towards project success or send us back to the beginning.