BUSINESS ANALYST MANAGER | ALTSCHOOL AUSTRALIA PTY LTD
Susan Yu
AI & Business Analysis Thought Leader | IIBA Leader | Author
With 35+ years in business analysis, AI, and digital transformation, I have worked with IBM, Accenture, Optus, Westpac, and Commonwealth Bank, driving enterprise innovation. A futurist and early adopter of Generative AI (since 2021), I leverage AI to enhance business analysis, decision-making, and stakeholder engagement.
As IIBA’s Director of Volunteer Engagement and former Sydney Chair, I am dedicated to shaping the future of business analysis. I am also the creator of the upcoming IIBA Impact Circle and Ambassadors Program, fostering a stronger BA community.
I am the author of AI-Augmented Business Analysis (IIBA Publishing, June 2025), exploring how AI is redefining the BA role—from automation to strategic influence. Through Altschool Australia, I help BAs ethically harness AI for real-world impact.
A frequent speaker at FoBA and IIBA events, I am committed to equipping business analysts with AI-driven skills to stay future-ready.
Workshop: AI-Augmented Business Analysis: A Hands-On Workshop
Please bring a fully charged phone or laptop to get the full experience of this workshop.
In this interactive, hands-on workshop, business analysts will explore the latest Generative AI tools and techniques to enhance their workflows in an enterprise setting. Participants will gain practical experience in AI-driven requirement gathering, process modeling, stakeholder engagement, and decision support. Through live demonstrations, guided exercises, and real-world case studies, attendees will learn how to integrate AI into their BA practice while addressing ethical considerations and risks. Led by the author of the upcoming IIBA-published book, AI-Augmented Business Analysis (June 2025), this session is designed to provide actionable insights that analysts can apply immediately in their organizations.