SENIOR BUSINESS ANALYST CONSULTANT | NRI ANZ
Chris Eaton
Chris is an IIBA accredited Senior Business Analyst at NRI, a consultancy that is a trusted and nimble partner leading with precision to design, implement and manage the crucial digital solutions that generate growth. NRI delivers everything from business strategy and consulting to infrastructure and managed IT services.
With over a decade of experience spanning multiple industry sectors, Chris brings deep expertise in business analysis, digital transformation, and agile methodologies. His work has focused on enabling organisations to navigate complex change, optimising processes, and leveraging data-driven insights to enhance operational efficiency.
A certified Scrum Master, Chris has played a key role in fostering agile ways of working, supporting teams in delivering impactful solutions. His experience also extends to project management, information governance, and security—particularly within sensitive environments requiring robust frameworks and strategic decision-making. Additionally, he has contributed to data analysis in specialised fields, including medicines research, applying analytical techniques to uncover valuable insights.
Passionate about driving meaningful change, Chris engages with business leaders and teams to bridge the gap between technical solutions and strategic goals, empowering organisations to thrive in evolving landscapes.
Presentation: Insights Into a Digital Transformation Journey
Co-presented with Sue Gregory
Successful digital transformation is more than just about technology—it’s about reimagining processes, challenging paradigms, and forging connections between people, data, and business outcomes.
As consultants for NRI, we have spent the past four years partnering with SA Water on their digital transformation journey. SA Water’s Digital Presence team led by Sue Gregory, embarked and delivered almost fifty projects from 2020 to 2024. The team responded to needs of business units across the organisation, transforming business processes, implanting new technologies and drove measurable improvements in efficiency and effectiveness of existing tools. The team achieved this whilst grappling with a changing environment, including rising resource costs and the spectre of cyber security threats.
This presentation will share NRI consultant’s experience in multiple years of digital transformation, using SA Water Digital Transformation journey as a study. We’ll explore:
- Ways of working, structure and secrets to success.
- Lessons learned from key projects, such as SA Water’s Optimising CRM initiative (enhancing MS Dynamics to streamline customer service) and the launch of the Connections Channel (empowering customer self-service and reducing internal workload for the customer care teams).
- The tools and frameworks used to identify high-value opportunities and drive continuous improvement.
We’ll also discuss fostering a delivery culture, driving continuous improvement, and leveraging expertise from diverse capabilities; essential to achieving successful outcomes in an increasingly challenging environment. By embracing agility, cross-functional collaboration, and a commitment to innovation, Business Analysts can help shape sustainable transformation and long-term business resilience.