CEO | ASKAPLANNING COP
Hiroko Nagaya
Hiroko Nagaya, Ph.D. MBA, is CEO of Askaplanning Corp., Director of the IIBA Japan Chapter and Adjunct Professor at Hokkaido University Graduate School of Computer Science. She has worked for several multinational companies as an IT project and programme manager for over 30 years. Hiroko has been managing small companies as CEO, Askaplanning Corp, specialising in Project Management Consulting & Training for over 10 years. She has written several books on project management and PMO.
Presentation: Art of Communication Learnt from Ninja
Hiroko will be co-presenting with Keiko Kato.
Ninja（忍者）is originated in the feudal era in Japan as practitioners of a martial art, often employed for espionage.
Ninjas applied various communication techniques to fulfil their duties, such as,
- Gain a trust of others
- Compliment others, making them feel good.
- Pretend to be ignorant or fool
- Be a good listener
- Read non-verbal communication
- Knowing the opponent
This presentation demonstrates how we can apply Ninja’s techniques to various business scenarios when dealing with stakeholders, such as,
- How to get not so supportive stakeholders engaged in the business initiatives.
- How to collect information or requirements from resisting stakeholders.
- How to deal with a difficult customer. How to read stakeholder’s mind by observing non-verbal communication.
Ninja time is long past. However, most of the techniques are based on human psychology, thus, can be applied to business scenes regardless of time and place.
LEARNING OBJECTIVES
- Effective communication techniques to be applied as a Business Analyst
- Strategies for engaging stakeholders through effective communication
- Managing people in various business scenarios