BUSINESS ANALYSIS PRACTICE MANAGER | ZURICH COVER MORE
Kalindi Chhabra
Over 16 plus years of experience working in the Insurance Industry across the value chain from Claims to Underwriting – managing large scale transformation projects as a Strategy Consultant, Lead Business Analyst and Practice Manager. I’ve worked with some of the top insurers across the geographies including QBE, BT-TAL, MLC, CHUBB, etc. supporting them in their vision to create a high-performance organisation. My passion lies in growing teams of Business Analysts to help business’ solve challenges – and my superpower is my ability to lead, empower and mentor individuals in agile practices to optimise workflows, deliver results and achieve commercial and operational excellence. I love learning new skills and aim at constantly expanding my horizons. I am values driven and bring high energy, positivity, and a curious mind.
Presentation: Triple B…Breaking the Back of Backlogs
Kalindi’s presentation emphasises the importance of lean backlogs and will uncover strategies to organise backlogs and to effectively even reduce the backlogs.
Strategies to organise the backlogs:
- User story mapping by Jeff Patton – used generally when you are initially building a backlog based on user activities and tasks.
- Idea funnel backlog – backlog is a funnel from wide opening to narrowing down as the idea moves forward to development and delivery. Can be enhanced by layering prioritisation techniques like Now, Next, Soon and Later or use MOSCOW
- Opportunity backlog by Marty Cagan – prioritized set of opportunities for the product discovery team to explore in product discovery.
- Classes of work backlog – categorizes backlog items into distinct types of work to help teams manage priorities effectively.
- Impact Mapping: graphic planning technique driven by business goals. It has similar principles to story mapping, however the impact map is structured around business objectives and intended people behavior.
- Circle Backlog: visual backlog management technique by organsing items in circles as now, next, later.
Strategies to reduce backlog:
- Spring clean the backlog
- Lean Business Case Filter
- Leverage Roadmaps
- Boomerang Technique
Don’t let your backlogs become a wild, overgrown garden with weeds around and branches tangled. It becomes overwhelming. Make it a Zen Garden—thoughtfully pruned, with only the essential plants flourishing. Every element has a purpose, every stone is placed with intent, and the space invites clarity and focus.