Kristy Dean

Kristy Dean

Position: Solution Design Specialist
Company: BT

Biography
I would describe myself as a life-long learner who actively applies that learning and shares with others. As a business analyst my career experience so far has involved working in both business to business and consumer-facing environments with cross-functional and global teams for companies such as Kodak and BT. I’ve also worked for a digital start-up company that deployed a platform on a global scale. I have a passion for helping others achieve their full potential and challenge their ways of thinking. I believe my positive and compassionate approach, along with my varied experiences give great energy and drive to the messages I share. Why not come along and see for yourself?

In today’s technology-driven world it is becoming more commonplace to work with teams we don’t see face to face every day, month, or sometimes ever. Add to this the fast pace companies are seeking, and trying to find a suitable work / life balance; the potential for relationships within remote teams to become overly transactional is very high. In this talk, I’ll share my experiences of working with remote teams over the past 14 years. I’ll discuss the importance of making true connections with stakeholders and colleagues, irrespective of where you or they are located.
Key takeaways:

• how emotional intelligence, specifically empathy, can enhance working relationships
• ideas on how to build rapport in the virtual world
• the importance and impact of the technology you use

BABOK V3 Alignment: Chapter 2: Business Analysis Key Concepts, Chapter 4: Elicitation and Collaboration