Shane De Silva
Shane is an experienced Financial Services Consultant with a demonstrated 25+ year history of working in the management consulting industry. Skilled in Business Process Re-engineering, Business Development, Business Analysis and Architecture, Competency and Capability development with a strong people focused mindset. Adept at cultivating, managing and leveraging client relationships. He is passionate about all things BA!
Presentation: The CX EX Paradigm! The next leap of faith for BA….or is it?
Shane will explore the Customer Experience Journey and how that is now evolving (back to?) to the Employee Experience Journey and what BAs need to be aware of.