PRINCIPAL & CO-FOUNDER | BUSINESS RULE SOLUTIONS
Gladys Lam
Gladys S.W. Lam is a world-renowned authority on business design. She is Principal and Co-Founder of Business Rule Solutions, LLC (www.BRSolutions.com), the most recognized company world-wide in developing business capabilities based on business architecture and business rules. Based upon her experiences consulting to over two hundred organizations, Ms. Lam developed the landmark BRS methodology with Ronald G. Ross featuring numerous innovative techniques including popular ConceptSpeak™ and RuleSpeak™. She co-authored Building Business Solutions: Business Analysis with Business Rules (2nd Ed.).
Ms. Lam is widely known for her lively, pragmatic style. She speaks and teaches worldwide at conferences and other professional events. She is also Executive Director of the Building Business Capability (BBC) Conference, the official conference of the IIBA®. she is Co-Founder of BRCommunity.com, professionals and home of Business Rules Journal.
Presentation: Knowledge as Part of Every Business Solution
Our business products and services are ever more complex and knowledge-intensive. Yet digital solutions mean people spend less and less time face-to-face. It’s a constant struggle for individuals in the community to keep up, whether manager, worker, software engineer, customer, or supplier. The problem is far more pervasive and detrimental that most realize. What is your organization doing to institutionalize and communicate everyday business knowledge? How can you better support everyday learning in automated solutions?
A learner-friendly business solution is inherently architected to:
• support onboarding new customers and new workers
• retain knowledge from departing workers
• enable superior self-service
• improve learning curves
• produce meaningful data of the highest quality
• breakdown silos
Addressing everyday business knowledge properly involves common-sense practices all professionals should know. Using down-to-earth examples, this presentation discusses pragmatic steps you can take to support learning at its most fundamental level.
Learning Objectives
• Create a concept model (business ontology)
• Use business rules for maximum effect
• Capture pragmatic bits of corporate memory
• Support individual knowledge journeys
• Promote knowledge engagement
• Build a knowledge culture