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Chief Innovation Officer/ Managing Director, Shaw WellnessVirginia is an award-winning business owner and once listed as one of 100 most influential women in agriculture. She assisted her father to run his successful provider business in Sydney, where she learnt and honed her skills in running successful businesses. On leaving agriculture her careers included being a Ministerial Advisor and delivering complex programs and projects in government, private and not-for-profit sectors. A highly regarded presenter and facilitator specialising in soft skills, project/ program management, business/organisational change management, business processes and productivity, strategy, personal empowerment and wellness. She is sort after as an executive coach. |
Presentation: Soft Skills in a Digital Age – The Art of Storytelling for Business Analysts
The art of communication is more than just a diagram.
Communications is becoming increasingly harder, the 15 second news grab, Insta story, the fear of saying too much or not enough and the 24/7 news cycle have all impacted how we communicate. This flows on to how we work with our stakeholders in the workplace and when we are seeking to gather information.
In our haste to get technical and seek to map processes or seek answers, are we asking the right questions? or are we asking the questions right?
What assumptions are we making when we engage stakeholders? Do we know their problems, pains or processes. If not, what do we do? Don’t panic !
Using story telling is a great way to build rapport with stakeholders and to engage them when we are gathering information. Using soft skills we can build a story that reflects our stakeholder and play back scenarios that provide us with information, but also build our working relationship.
Storytelling is not easy, but with a few tips and tricks we can all use soft skills and the art of storytelling to enable us to work with our stakeholders to deliver better, stronger and enduring outcomes.
BABOK V3 Alignment: Chapter 09: Underlying Competencies
