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Head Of Customer Experience Design | Entain Australia & New ZealandTim’s worked everywhere from multinational fast-food chains, partnered with Silicon Valley start-ups and consulted to global property developers. Tim’s intrigued with how humans behave has driven him to design and develop end to end customer experience solutions for impactful digital transformation, delivering business outcomes and driving strategic change across distributed workforces. Over the course of his career Tim’s lead the design, development and delivery of many customer experience strategies, established innovation labs, negotiated partnerships with global startups and built dynamic award-winning teams who demonstrate customer centricity critical to financial, operational and customer success. Working in the entrepreneurial ecosystem, Tim founded FinTech QLD and has delivered design sprints and hackathons for corporates, community groups, and government agencies across Australia. |
Presentation: Influencing stakeholders to be passionate as you are about customer empathy
Tim will be sharing a few simple things you can implement to increase stakeholder engagement; leading to better customer outcomes, increased customer satisfaction metrics (by 80%!!) and financial metrics.